Community Support Assistant

Product

TYPE: Part and Full-time possibilities
LOCATION: Remote
EXPERIENCE: Background in blockchain/crypto required


Blockchain is the biggest thing to happen to the internet since, well… the internet. It will reshape how we use and interact with the digital world. But for this technology to realize its real-world potential, it needs to be used. By people. Real people, in the real world—not just industry insiders and early adopters.

Venly is a technology company creating an all-in-one software platform to help companies benefit from blockchain technology. The global vision is to build both a developer-friendly platform and an intuitive interface for end-users. At the centre of everything lies simplicity, prime UX and top-level security.

The company has been recognised as a digital pioneer and delivers groundbreaking innovation to companies such as Atari, Ubisoft and other industry leaders. We are looking for top candidates with a startup mindset that want to be an active member of the team and part of the journey building cool products that will help grow the company.

The Venly team values pro-activeness, autonomous learning, teamwork, honesty & drive.

Who are we looking for?

We are looking for support agents that can help our users 24/7. We offer live support on our Wallet and Market services as well as in our Discord. Therefor we would need extra hands and brains to help our users get the most out of our Wallet and NFT Marketplace. 

You will:

  • give live chat support
  • answer users questions
  • provide basic technical support
  • write guides and update FAQs
  • create tutorial videos or blogs
  • connect users with the right people on the Venly team

You are:

  • experienced with blockchain or crypto
  • excellent in your communication skills (English)
  • thinking with us, to optimise support flows
  • motivated from working with leading blockchain projects
  • experienced with working in Agile environments (Scrum, Kanban…).
  • living mainly online
  • a ray of sunshine that aways sees the glass half full 🌈